Dbriefs frequently asked questions

Having trouble viewing? In addition to our FAQs below, check out our Dbriefs webcast help to see if your computer is properly configured to view Dbriefs.

General FAQ

How do I register for a webcast?

You may register using the registration links on the EMEA Dbriefs upcoming webcasts page or the UK Dbriefs upcoming webcasts page – or alternatively directly from the Dbriefs invitation emails. Once you have completed a short registration form for your first webcast, you may "Express Register" for each subsequent webcast by entering only your email address.

Is there a deadline for registration?

No, although we recommend registering no later than 10 minutes prior to any event. Once registered, a confirmation email will be sent containing the link needed to access the webcast.

When does registration close?

Registration remains open until the live webcast closes. It may then be viewed at any time from the EMEA Dbriefs archive page or UK Dbriefs archive page.

After I register for a webcast, when will I receive the details necessary to access it?

Upon registering, you will be sent an automatic confirmation email with the access link. A reminder notice will be sent shortly before the live webcast.

How do I subscribe to or unsubscribe from the Dbriefs mailing list?

You may subscribe to the Dbriefs webcast programme using the “Join Dbriefs" link or simply by attending a webcast. You may unsubscribe at any time by clicking on the "Unsubscribe" link that appears in each of our invitations.

How much does it cost to view a webcast?

Nothing – they're absolutely free.

How long are the webcasts?

Unless it specifically states otherwise, all Dbriefs webcasts will last for approximately 1 hour. The UK Tax Monthly Update Dbriefs will last for approximately 45 minutes.

What is the ideal time to join a webcast?

We recommend joining the webcast about five to 10 minutes before it begins, to ensure your computer is configured properly.

What if I missed a live webcast?

All Dbriefs webcasts are archived for 180 days after they originally air. Access the archives pages – for EMEA Dbriefs or UK Dbriefs.

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Technical FAQ

What are the minimum technical requirements to view a webcast?

Visit webcast help for full technical support and information.

Is there a dial-in number for the webcast?

No. All audio and visual aspects are streamed directly over the Internet and come through your computer.

Why can't I hear anything?

There are several factors that impact audio performance. First, check the following: Are there speakers on the computer? Does the computer have a sound card installed? Is the volume set too low or set to mute? If you still can't hear anything, visit our webcast help page.

Sometimes I lose sound for a few seconds. Why is that?

The delay in sound is due to buffering. Because our webcast is entirely Internet-based, this will happen occasionally. However, rest assured the sound will pick up where it left off and no audio will be lost.

Can I still view webcasts if I have a Mac?

Yes. If you are using a Mac, you must download the Mozilla Firefox browser and update your Real Audio media player to view the webcast.

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Mobile viewing FAQ

Dbriefs attendees can view live and archived webcasts from mobile devices such as Apple and Android smartphones and tablets. The Dbriefs console runs on the device's built-in browser and displays a toolbar which enables the viewer to easily switch between slides, Q&A, and media streams. Viewers can also respond to polls and complete surveys.

What are the minimum technical specifications required for mobile devices to view Dbriefs?

The following requirements may exceed your current system configuration, however, these specifications are recommended in order to provide an optimal viewing experience:

  • Android devices with OS 4.0+ do not require a Flash Player, Webkit or Chrome browser (Native browser only).
  • Apple iPhone 4+ and iPad – iOS 5.0+, Safari browser (*Latest version, native (Safari) browser only).

Note

  • Windows phones do not support Dbriefs.
  • If you are running an unsupported version of an operating system or browser software, you may experience difficulty viewing the webcast.

Is a Wi-Fi connection required?

Wi-Fi is not required, though it is highly recommended.

Are any downloads/apps required to view a webcast on a mobile device?

No. The system will detect the device and deliver the webcast using the built-in web browser.

Will a phone call interrupt my live webcast experience?

Yes – phone calls on your mobile device will interrupt your webcast experience. When your phone conversation ends, you may have to manually press the play button on the browser to resume the webcast. This can vary per device.

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